Privacy policy
Privacy policy
Last updated: 17 December 2025
Last updated: 17 December 2025
Introduction
Introduction
This is the privacy policy for Klarity AI Ltd, operating as Klara AI ("we", "us", "our"), a company registered in England and Wales with company number 16420732. Our registered office is at Donald Reid Group Limited, 1010 Eskdale Road, Winnersh Triangle, Wokingham, United Kingdom, RG41 5TS.
Klara AI specialises in the provision of operations solutions for regulated businesses. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at cosec@klara-ai.com.
This is the privacy policy for Klarity AI Ltd, operating as Klara AI ("we", "us", "our"), a company registered in England and Wales with company number 16420732. Our registered office is at Donald Reid Group Limited, 1010 Eskdale Road, Winnersh Triangle, Wokingham, United Kingdom, RG41 5TS.
Klara AI specialises in the provision of operations solutions for regulated businesses. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at cosec@klara-ai.com.
Our services
Our services
Klara's primary offering is our operations solutions. These solutions are designed to assist regulated organizations in meeting their regulatory obligations and streamlining their operations processes.
Klara's primary offering is our operations solutions. These solutions are designed to assist regulated organizations in meeting their regulatory obligations and streamlining their operations processes.
How we use your data
How we use your data
When you use our website and consent to our use of cookies we will collect information about how you use our website. We use this information to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out in our Cookie Policy [separate document, hyperlinked].
When you contact us either by phone, email, via our 'contact us' page or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.
When you sign up to receive our news updates, we will collect your name and email address to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe.
When you create and log into your account we will collect your basic information about you and your organisation, including names, job titles, and signatures. We collect this in order to take steps to enter into a contract with you and allow you to use our services.
When you use our application we will collect identification information, technical information about your devices and technology used to access our services and usage data related to our operations platform. This is for compliance and security purposes, and to allow us to maintain and improve the quality of our services to you.
If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
When you use our website and consent to our use of cookies we will collect information about how you use our website. We use this information to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out in our Cookie Policy [separate document, hyperlinked].
When you contact us either by phone, email, via our 'contact us' page or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.
When you sign up to receive our news updates, we will collect your name and email address to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe.
When you create and log into your account we will collect your basic information about you and your organisation, including names, job titles, and signatures. We collect this in order to take steps to enter into a contract with you and allow you to use our services.
When you use our application we will collect identification information, technical information about your devices and technology used to access our services and usage data related to our operations platform. This is for compliance and security purposes, and to allow us to maintain and improve the quality of our services to you.
If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
Who we may share your data with
Who we may share your data with
Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.
Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.
Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.
Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.
Where we store your data
Where we store your data
We store your data on third party servers which are based in the UK and EU.
When working with third parties we may need to transfer your personal data outside of the UK and / or EU.
Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us using the details above for more information on this.
We store your data on third party servers which are based in the UK and EU.
When working with third parties we may need to transfer your personal data outside of the UK and / or EU.
Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us using the details above for more information on this.
How long we keep your data for
How long we keep your data for
We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
Your rights under data protection law
Your rights under data protection law
You have various other rights under applicable data protection laws, including the right to:
a) access your personal data (also known as a “subject access request”);
b) correct incomplete or inaccurate data we hold about you;
c) ask us to erase the personal data we hold about you;
d) ask us to restrict our handling of your personal data;
e) ask us to transfer your personal data to a third party;
f) object to how we are using your personal data; and
g) withdraw your consent to us handling your personal data.
You have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales, or your relevant supervisory authority in the EU.
You have various other rights under applicable data protection laws, including the right to:
a) access your personal data (also known as a “subject access request”);
b) correct incomplete or inaccurate data we hold about you;
c) ask us to erase the personal data we hold about you;
d) ask us to restrict our handling of your personal data;
e) ask us to transfer your personal data to a third party;
f) object to how we are using your personal data; and
g) withdraw your consent to us handling your personal data.
You have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales, or your relevant supervisory authority in the EU.